Information



Handmade Designs

All items in my gallery and in these shop pages are designed and handmade by myself. I also make many items to order, and would love to discuss any design ideas or occasions that you have in mind. Please contact me for more information.

As all of my jewellery is handmade, often many items can be modified to a particular need, e.g. sizing, clasp etc.

Please note that items that are commissioned or require alterations may take longer to deliver, depending on the requirements.

Please contact me for more information.




Delivery

UK
Delivery within the UK is charged at a flat rate of £3.00 and will be handled by Royal Mail.

International
Please contact me for international delivery charges, as these will vary depending on the Country.

Please note that the recipient is responsible for any local taxes, customs fees and any return fees if a package is undeliverable for any reason. Delivery will be handled by Royal Mail and may take up to 3 weeks dependant on your country.




Returns

If for any reason you are not happy with your purchase, please contact me immediately.

Refunds are offered up to 7 days after your delivery date. Please contact me for returns details. All items must be returned in the original packaging. Please note that all postage is non-refundable unless the return is due to a fault.

For hygiene reasons, I cannot accept returns on earrings.

Custom designs are generally non-refundable due to the extra work, care and personal nature involved, however I want you to be satisfied with the purchase, please therefore contact me if you have questions or issues with your order.




Jewellery Care

Please use the following guidelines to help keep your jewellery looking extra pretty.

Always store your jewellery in a box or jewellery case that will keep out sunlight, dust and moisture.

Try to keep your jewellery away from cosmetics and be extra careful when applying perfumes. Where possible keep your jewellery dry by removing before washing and swimming.

Silver and gold should only be cleaned with an appropriate cleaner and cloth. Regular cleaning will help to prevent tarnish from appearing.

Semi-precious stones, crystals and glass can be cleaned with a dry soft cloth.




Website and Images

My website and photography are handled by my super loving partner Kevin Shepherd (who also keeps me fuelled with many cups of tea!). Please therefore contact Kevin (kevin@deborahgracedesign.net) if you have experienced any issues while visiting.




Copyright

Please note my website, blog, online shop and it’s contents, including all jewellery designs and images remain the property of Deborah Grace Design and as such may not be altered or re-used without my permission. Please contact me for more information.

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